Who is Quick Tech Hobby and where are you located?  Quick Tech Hobby (QTH) was founded on Nov. 8 1977.  A small town hobby shop located about 40 miles southeast of the old Ace Radio Manufacturing company, in the Mid-West almost in the middle of the state of Missouri.  Many years ago when many small town (mom and pop) hobby shops where going out of business due to major suppliers competing direct with their own dealers (hobby shops), QTH went online to survive.  Since then QTH has become one of the largest online hobby shops in the U.S.A.  QTH has established its Mom and Pop Dealer Network , which includes hobby shops world wide, to help R/C Customer find hard to get items and help your local hobby shop to move some of its inventory.  QTH has established direct business relationship with suppliers all over the world.  

Do you manufacturer the Radio Control Hovercrafts shown on your website? Yes, over the years we have seen good small to medium size radio control manufacturers go out of business.   A few years ago QTH acquired Kinetics Hovercrafts, our good friend and owner of Kinetics  passed away.  Since then QTH has worked to improve and keep the unique product line alive.  QTH has also acquired much of the old Ace Radio products when Tom Runge,  good friend and an icon in the RC industry passed away.  One of Tom's pet projects was the two lithos that he had produced from the original art work that he owned.

Why isn't a phone number listed on the website? At one time QTH had an 800 number for customers to call. After a couple of years our accounting department determined that it was not cost effective.  One of the major problems faced in the RC industry is low markups.  In order to survive a company must keep its overhead down.  We used highly secured "canned" software for processing orders, credit cards and all e-mails are funneled thru one e-mail account and forwarded on to the various departments for processing.  A history of of all e-mails (excluding spam) are retained and reviewed for proper customer support.  We admit that sometimes it takes longer than we would like to response to all the e-mails we get, but each one is important.  One of our phone numbers is listed on your credit card statement, in case there is a problem.  

Why one time I get my parts in a week and another time it takes almost a month? Most orders are shipped within 48 hours (2 days) with shipping time you should receive within ten days.  If part of the items on your order are out of stock (backed order) we will hold the entire order for the next shipment from the Manufacturer for that item  We receive shipment from most Manufacturers every week.  If the Manufacturer can not fill the back order within a reasonable time we will forward on all parts that are available and ship the remaining parts when the manufacturer provides us with them.  There is no additional charge for shipping of back orders, with the exception of international orders that are shipped either Global Express or Global Priority, in which case actual shipping charges do apply.  At QTH we know that parts is what keeps the radio control hobbyist flying, driving or sailing and we work hard to get them the parts even the out of date or discontinued ones by contacting the manufacturers or other hobby shops around the world.  

Do you ship internationally? Yes,  QTH imports and exports.  QTH has hovercraft dealers around the world and also imports products like the Irvine Engines and parts from England, Classic Ships from England, Electric Motors from Germany and more.

We work at protecting your information - 

QTH believes strongly in maintaining the privacy of our customers. To ensure your privacy, we have a number of procedures and policies we follow in order to protect your personal information.

When you order products from QTH, we collect your contact information and financial information for the express purpose of fulfilling orders and keeping our customers informed of ­new products and specials. Your contact information is never shared with other companies who may want to contact our customers. For your protection, we do not store your credit card information.

All sensitive personal or financial information is transmitted using a secured connection directly to our web server using the Secure Sockets Layer (SSL) technology. The use of SSL on our site ensures your personal information is transmitted securely from your computer to our ordering system.  The software used for our e-Store is supplied by the largest provider of store front software who constantly updates their software.

None of your  credit card information is available online at anytime - once you enter your information it is coded, processed and sent to us and is automatically and immediately removed from the online system.

I noticed on my order confirmation of shipping that you referred to Attempted Credit Card Fraud, Do you think I am a thief?   No,  this is a standard statement due to the increase in credit card fraud attempts.  Since October of 2005 the credit card companies have been advertising, "You are protected, all charges will be removed".  Credit Card fraud on the internet is a major problem for merchants - they are the ones who "eat" the loss, not the banks or the credit card companies.  With this advertising some "honest" people have tried to "get something for nothing", this is still a crime and will  be prosecuted  We belong to a network of Merchants who work together to prevent fraud loss, along with the FBI and our local police department.   We also inform other RC Industry suppliers of the attempt.  Actual Credit Card Fraud is climbing due to the failure of the banks and credit card companies protecting your private information. 

 For the latest information on credit card theft click here:

As an example this is some of the activity on credit card theft:

Largest Incidents Since 2000